At LiveChatAI, your privacy is paramount to us, and we are committed to maintaining the confidentiality and integrity of your data.
Here's how we manage and protect your information:
Document Storage and Deletion
- Automatic Deletion: After your files have been 'embedded' (uploaded to OpenAI), we automatically delete them. However, content from the documents is retained so we can return references to your AskAI answers unless you explicitly grant us permission to store your document for reference purposes.
- Isolated and Encrypted Storage: The content extracted from your documents is encrypted and stored in an isolated container, ensuring robust security.
Visibility and Access to Uploaded Content
- Exclusive Access: Only you can see your documents or any content you've uploaded to LiveChatAI.
- Controlled Sharing: Others can view your content only if you share access to your AskAI via the share URL, embed it on a website, or provide access through our API.
- Support Access: If you request assistance with an issue related to your AskAI, our support team will be able to see your content and settings. We will access this information only at your request.
Data Storage and Processing
- Storage with Pinecone: The text content from your documents and web pages is securely stored with Pinecone once it has been processed by OpenAI. OpenAI does not store the content or anything shared via the API except for a 30-day abuse monitoring period. More details are available here.
- Vector Database: We utilize Pinecone as our "vector database," where the text chunks are stored alongside their corresponding "vectors." You can find more about Pinecone's security here.
- File Handling: We only store the text extracted from your documents and web pages, not the actual files themselves.
- US and EU Servers: Our servers are located in the EU on Amazon Web Services.
LiveChatAI adheres to stringent privacy standards, ensuring that your documents and information are handled with the utmost discretion and security.
We are transparent about our practices and are available to address any questions or concerns you may have.