1. What's the main difference between LiveChatAI and ChatGPT?
LiveChatAI is designed to be a comprehensive customer support solution that combines GPT4-powered AI bots with human-led live chat, whereas ChatGPT may focus more on specific conversational AI applications. The integration of AI and human support is a unique feature of LiveChatAI.
2. Can both platforms be used for customer support?
Yes, both LiveChatAI and ChatGPT can be employed for customer support. LiveChatAI, however, offers features tailored specifically for reducing support volume, increasing accuracy, and providing 24/7 multilingual support.
3. How do the AI technologies differ between LiveChatAI and ChatGPT?
While both may utilize advanced GPT technology, LiveChatAI emphasizes the use of your support content to train the AI, ensuring that the answers are in line with your company's guidelines. This may differ from ChatGPT's approach, depending on its specific use case and configuration.
4. Can I integrate live chat with human agents in both platforms?
LiveChatAI offers a seamless integration of AI bot and human-led live chat, providing a smooth transition between automated and hands-on support. ChatGPT's capabilities in this area may vary, and it might require additional tools and data importing via vector database needed.
7. Can I use LiveChatAI and ChatGPT in multiple languages?
LiveChatAI supports 95 languages, allowing you to cater to a diverse customer base. You would need to refer to ChatGPT's documentation to understand its multilingual capabilities.