The amount of content required to train an AI effectively can vary widely depending on your business's unique needs and the scope of questions users might ask.
The goal is to have a content base that reflects the potential inquiries of your users.
Here are the key points to understanding how much content you may need to feed into your AI for optimal performance:
Determining Your Needs
- Understand Your Audience: Identify the common questions and concerns your customers typically have.
- Analyze Your Business: Consider the complexity and variety of products or services you offer. More diverse offerings may require more extensive content.
- Quality Over Quantity: Having a massive amount of content doesn't necessarily lead to better performance. Focus on relevance, accuracy, and comprehensiveness.
- Utilize Existing Resources: Use your existing support center content, product guides, and FAQs as a starting point.
- Consider Different Formats: Incorporate various content forms such as text, PDFs, and custom Q&As to create a rich learning environment for the AI.