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πŸ’ͺ Features & Customization

Chat Inbox & AI Chat History πŸŽ₯

The Inbox & AI Chat History feature in LiveChatAI enables users to access and manage AI conversation history effortlessly.

Not only can you view all AI-based conversations, but you can also utilize the Live Chat feature to control conversations defined to an agent, as well as access unassigned conversations with visitors waiting for human support.

When an agent closes the relevant conversation, it does not affect the user but facilitates management between agents.

AI Conversation History

  • Location: Chat Inbox Tab
  • Function: View and analyze the entire history of AI conversations.

Managing Live Chat

  • Function: Manage conversations defined to a particular agent.
  • Accessibility: Available to agents with appropriate permissions.

Unassigned Conversations

  • Location: Unassigned Section
  • Function: Access and manage visitors waiting for human support.

Conversation Closure by Agent

  • Function: Allows agents to close relevant conversations without affecting the user experience.
  • Benefit: Enhances communication and workflow between agents.

How to Use:

Accessing AI Conversation History:

1. Navigate to the 'Chat Inbox' tab.

the Chat Inbox section of LiveChatAI

2. Browse through the conversation history as needed.

the detailed overview of LiveChatAI's Chat Inbox

Handling Unassigned Conversations:

1. Go to the 'Unassigned' section.

the Unassigned box in Chat Inbox of LiveChatAI

2. Engage with visitors waiting for human support.

You can interrupt by giving an answer to the message on the chat box itself.

Send your message through the message box.

Ending a Conversation (Agents Only):

1. Select the relevant conversation on any of the boxes.

2. Click 'End Conversation.'

the "End conversation" button on LiveChatAI

The Chat Inbox & AI Chat History feature provides comprehensive insights and control over both AI and human-based conversations.

It's designed to enhance collaboration between agents while ensuring that users continue to receive seamless support.

For additional information or assistance with the Chat Inbox & AI Chat History, please contact our support team.