Changelog

We’ve added a new HubSpot Ticket AI Action that lets your AI agent automatically create support tickets when a conversation requires follow-up.

LiveChatAI can collect relevant details from the conversation, add them to the HubSpot ticket, and associate the ticket with the correct contact automatically.

You can also sync LiveChatAI contact fields with HubSpot properties such as email, name, phone number, company, and custom attributes.

Your team can view HubSpot contact information directly inside the LiveChatAI Chat Inbox and jump to the full HubSpot record when needed.

This makes it easier to turn AI conversations into structured support and sales workflows without manually copying customer information between platforms.

Learn More:
https://help.livechatai.com/hubspot-ticket-ai-action-and-contact-sync/

You can now import solved Zendesk tickets directly into LiveChatAI and turn real customer support conversations into reusable training data for your AI agent.

LiveChatAI automatically processes selected tickets, extracts relevant questions and answers, and converts them into editable Q&A pairs for your chatbot’s knowledge base.

This makes it easier to train your AI using the knowledge your support team has already built in Zendesk, without manually recreating existing answers.

What’s new

• Connect your Zendesk account in just a few clicks
• Select solved tickets you want to import
• Automatically convert ticket conversations into Q&A pairs
• Review and edit generated Q&As before training your chatbot
• Turn past support resolutions into useful knowledge for future conversations

Learn More:
https://help.livechatai.com/import-zendesk-tickets-into-livechatai/

We’ve added Zendesk Human Handoff to AI Actions, making it easier to transfer conversations from your AI agent to a live Zendesk agent in real time.

When a handoff is triggered, the AI automatically steps aside while the customer continues the conversation in the same LiveChatAI widget — with no redirects or interruptions.

Your support team can take over directly from Zendesk Agent Workspace while keeping the full conversation context.

What’s new

• Automatically hand off conversations when visitors request human support or meet your custom conditions
• Continue conversations in real time through Zendesk Agent Workspace
• Pass conversation context and customer details to Zendesk
• Keep visitors inside the same LiveChatAI chat experience
• Automatically sync conversation closing between Zendesk and LiveChatAI

This creates a smoother transition from AI automation to human support, without making customers repeat themselves or switch between different chat interfaces.

Learn More:
https://help.livechatai.com/zendesk-ai-action-human-handoff/

Measure customer satisfaction for both human agents and AI agents with built-in CSAT tracking.

Easily connect your WhatsApp number and run your chatbot seamlessly on WhatsApp with a simple setup flow.

We’ve expanded Advanced Analytics to give you a clearer understanding of your customer conversations.

Topic Analytics: Automatically grouped topics with trend visualizations help you see which issues drive the most volume. You can also analyze custom topics you define for your business.

Sentiment Analytics: Track positive, neutral, and negative sentiment to quickly identify shifts in customer mood and spot potential problem areas.

Overall, the new dashboards provide deeper insights, cleaner visuals, and more actionable data to improve both your product and support experience.

Our Shopify app is now live! Product recommendations, shipment tracking, and general store questions can now be answered automatically. Everything works out-of-the-box with just a few clicks.

Enhanced API structure and reliability for smoother integrations and faster responses.

We’ve expanded our AI model lineup, refined the chat experience, and added new compliance options.

• New models added: Claude Sonnet 4, Grok 4, Sonnet 3.5, and Sonnet 3.7
• Redesigned chat preview screen for a cleaner, more intuitive look
• Improved chat interface animations for smoother, more engaging conversations
• Dismissable notices so visitors can close and continue without disruption
• Consent options for leads to easily collect and manage user consent before starting a conversation

We’ve introduced AI Actions, enabling your agent to perform tasks directly from the conversation.

• Book meetings instantly with Calendly & Cal.com availability inside the chat
• Control your Shopify storefront — let shoppers browse, add to cart, and check out without leaving the page
• Capture leads easily with custom buttons & forms that route visitors anywhere in one tap
• Get instant Slack notifications when high-value customers need attention

No coding required — just enable an action, save, and start boosting conversions.

We’ve launched a powerful new suite to help you capture more leads, qualify them instantly, and personalize every AI reply automatically. No more one-size-fits-all conversations — your AI agent now adapts to every visitor.

• Turn every chat into a rich contact record
• Add custom attributes like plan type, team size, signup date, total spent
• Group users into segments for hyper-personalized conversations
• Tailor replies for high spenders, trial users, or longtime customers — automatically

We’ve rolled out a fresh new look for the dashboard, making it faster and more intuitive to move around. Whether you’re managing chatbots, tweaking settings, or working with data sources, everything is now easier to access.

• One-click switch between chatbots and workspaces from the top bar
• A redesigned Chat Inbox, Settings, Data Sources, and AI Actions pages
• Cleaner, more streamlined layouts across the platform
• Overall smoother navigation for a better user experience

Shopify MCP Server — Integrated with AI Actions!

You can now connect your entire Shopify product catalog to LiveChatAI’s AI Actions and deliver instant, personalized product suggestions.
Set up in just 2 minutes
Provide hyper-personalized recommendations to customer questions
See a clear boost in “Add to Cart” conversions

Custom MCP Support — Add Your Own Actions!
It’s not just Shopify anymore — you can now connect your own MCP server as well.
- Build fully customized integrations
- Connect AI Actions with your internal APIs or proprietary systems
- Unlock new scenarios without writing a single line of code

1. Extra Data Source & Seat Add-ons

Need more flexibility? You can now purchase additional data sources and extra seats across all plans, allowing you to scale seamlessly based on your needs.

2. AI Action Debug Feature

We’ve introduced a debugging option in AI Actions! Now, you can monitor and inspect the exact data being sent to third-party APIs or services for better transparency and troubleshooting.

3. Performance Improvements ⚡

Our AI chatbot now responds faster than ever! We’ve optimized our vector database and enhanced our tech stack, delivering more accurate answers with improved speed.

4. Messenger Widget Design Improvements

We’ve enhanced the user experience (UX) of our messenger widget, making interactions smoother and more intuitive for both customers and agents.

Guide your visitors with the new Custom Button AI Action!

This feature allows you to render a clickable button within the chatbox to navigate visitors to a specific link. Track interactions with personalized URLs using system variables like contact email, chatbot ID, or conversation ID. Try it today to enhance your chatbot experience!

We’re excited to share the latest Zapier AI Action and Integration features in LiveChatAI! These updates will simplify your workflows and help you automate processes more effectively.

What’s New?

Zapier AI Action Integration:

• You can now trigger AI actions directly from your Zapier workflows. This allows you to seamlessly connect LiveChatAI with over 6,000 apps, making it easier than ever to automate tasks and optimize your business processes.

Improved Integration Capabilities:

• We've enhanced the integration between LiveChatAI and various third-party tools through Zapier, improving data flow and reducing response times.

How to Access:

You can start exploring the new Zapier AI Action features by visiting the AI Actions  section in your LiveChatAI dashboard or find LiveChatIAI app under Zapier app directory list. Connect your favorite apps with ease and watch your workflows become more efficient.

We are excited to announce the integration of two powerful new language models into LiveChatAI: Gemini 1.5 Flash and Ilama 3.1!

Both models enhance the AI's ability to understand and respond to user queries more effectively. With Gemini 1.5 Flash and Ilama 3.1, you can tailor your chatbot's capabilities to better suit your specific needs and visitor expectations.

You can access these newly arrived LLM Models under the AI General Settings section below the Settings🌟

We’re thrilled to announce some powerful new features that enhance your experience with LiveChatAI:

1. Attachment Option for Visitor Messages: Visitors can now send documents directly to the AI! This new attachment option allows your customers to share files, making it easier for them to get answers to their questions.

2. Export Chats from Chat Inbox: You can now easily export chats from the Chat Inbox section. This will help you keep records of your interactions and analyze customer conversations with greater convenience.

3. Enhanced User Data Collection: We’ve upgraded our user data collection capabilities! You can now collect not only email addresses but also phone numbers and full names of your visitors, providing you with more comprehensive insights into your audience.

We are excited to introduce a new feature that allows users to connect their Notion pages to LiveChatAI!

This integration simplifies the process of incorporating Notion-based knowledge into your LiveChatAI system, enhancing the efficiency of your chatbot training.

• You can now easily connect their Notion accounts and extract text content from selected pages.
• Once the content is extracted, users can review and edit it before saving it as a data source for their AI chatbot.

Voice Dictation Capability on Chatbox

We've introduced Voice Dictation to simplify how you interact with our AI. Activate your microphone, ask your questions aloud, and experience an effortless, hands-free way to communicate with your AI assistant.

Email Notification Management for Human Support Requests

Set up alerts to receive an email whenever a visitor asks for human support, ensuring you’re always informed and ready to assist. Customize your notification preferences in the Notifications section to fit your operational needs.

GPT-4o Mini + Cladue Sonnet Integration

Continuing our commitment to innovation, we've integrated the latest from OpenAI, the GPT-4o Mini and GPT-4o. This update ensures our users benefit from the forefront of AI technology, enhancing response accuracy and user interaction quality.

Furthermore, we have integrated Cladue Sonnet into the LLM list as a beta version. It excels in providing nuanced and contextually rich responses, making it an excellent choice for complex inquiries and dynamic conversations.

💫GPT-4 Access for Basic Plans:

• We are thrilled to announce that GPT-4 access is now available for Basic plan users. Enjoy advanced AI capabilities like improved response quality and enhanced chatbot speed performance with this update.

🛎️Message Quota Banner:

• A new message quota banner has been added to the dashboard. This informative banner will alert you if you are running out of your message quotas, helping you stay on top of your usage and avoid interruptions.

👉🏻Improved Navigation to Chat Inbox:

• We've made it easier for users to navigate directly to the related message in the Chat Inbox from the AI Suggestions tab. This direction streamlines your workflow and improves efficiency.

White Label Option:

• Available for Expert Plan users.
• Removes 'Powered by LiveChatAI' text.
• Replaces the LiveChatAI logo with your brand logo for full customization.

Upload Your Logo:

• Available for Pro, Advanced, and Expert Plans.
• Pro and Advanced Plans: Merges your brand logo with the LiveChatAI logo for a collaborative look.
• Expert Plan: Combined with the White Label option for complete branding customization.

Enhance your brand presence with these new customization options!

GPT-4.0 is the advanced and latest AI language model developed by OpenAI, designed to generate human-like text based on the input it receives.

Benefits

• Increased Efficiency: Automate routine queries with high accuracy, allowing human agents to focus on complex issues.
• Improved Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer support experiences.
• Scalability: Handle higher volumes of interactions without compromising quality.

1. Customizable AI Profile Picture

• Change the AI profile picture to better match your brand identity. A simple and effective way to personalize your customer interactions.

2. Revamped Settings UI

• An updated user interface in the Settings section for a more intuitive and streamlined experience. Easier navigation, quicker settings adjustments, and a more user-friendly experience.

3. Markdown Formatting in Manage Data Sources

• For clearer and more structured AI responses, we have added shortcuts for markdown formatting in Text Content and Q&A data sources.

4. Customer Feedback Gathered in Chat Inbox Search

• Easily access and utilize customer insights (AI helped/AI did not help) to inform decisions and enhance user experience from the search function of the Chat Inbox.

5. Enhanced Text Content Data Sources

• Updates to Text Content data sources for increased flexibility and accuracy with a simple edit icon right behind.

Improved crawling technology that includes only essential elements like titles, paragraphs, images, and links is retained and converted into markdown format.

Thanks to this improvement, you will benefit from more precise and efficient data collection, leading to cleaner and more relevant content for your AI-driven insights.

We've upgraded the LiveChatAI with Slack integration to provide immediate answers directly in your Slack workspace. This means you can now get the information you need instantly without the need to navigate through extensive documentation.

How to Use:

Simply type your query in Slack by adding the /askai command and let LiveChatAI fetch the relevant information in real-time from your data sources.

LiveChatAI now supports the integration of AI Actions with OpenAPI, allowing for more dynamic and efficient interactions with your digital assets.

It is possible to dynamically fetch data, trigger actions based on specific conditions, and automate complex sequences, enhancing the responsiveness of your systems.

🤖 Introducing LiveChatAI on WhatsApp:

An AI-driven customer service experience directly on WhatsApp! Reach us instantly at +1 (202) 898-2201.

Integration Steps:

1. Access How to Integrate LiveChatAI with WhatsApp documentation.
2. Follow the step-by-step instructions to connect your WhatsApp Business Account.
3. Engage with customers through LiveChatAI, now empowered by WhatsApp's expansive reach.

Why WhatsApp Integration?

• 👥 Reach a Wider Audience: With billions of users, WhatsApp opens new communication channels.
• 🕒 Real-Time Responses: Immediate interaction, enhancing customer engagement.
• 📈 Boost Efficiency: Streamline conversations and manage queries more effectively without a human-dependency.

Ready to revolutionize your interactions? Get started with LiveChatAI on WhatsApp today! 📱💬

Users can now enrich their AI chatbot responses with images. This addition enhances the visual element of customer interactions and aids in providing more dynamic and informative responses. Images can be easily added through markdown format in the Q&A section of the dashboard.

Users can now integrate their own OpenAI API keys. This integration removes the message quota limit, offering unlimited messaging capabilities.