Skip to main content


february product update in LiveChatAI changelog cover
  1. Customizable AI Profile Picture
  • Change the AI profile picture to better match your brand identity. A simple and effective way to personalize your customer interactions.

2. Revamped Settings UI

  • An updated user interface in the Settings section for a more intuitive and streamlined experience. Easier navigation, quicker settings adjustments, and a more user-friendly experience.

3. Markdown Formatting in Manage Data Sources

  • For clearer and more structured AI responses, we have added shortcuts for markdown formatting in Text Content and Q&A data sources.

4. Customer Feedback Gathered in Chat Inbox Search

  • Easily access and utilize customer insights (AI helped/AI did not help) to inform decisions and enhance user experience from the search function of the Chat Inbox.

5. Enhanced Text Content Data Sources

  • Updates to Text Content data sources for increased flexibility and accuracy with a simple edit icon right behind.

Improved crawling technology that includes only essential elements like titles, paragraphs, images, and links is retained and converted into markdown format.

Thanks to this improvement, you will benefit from more precise and efficient data collection, leading to cleaner and more relevant content for your AI-driven insights.

We've upgraded the LiveChatAI with Slack integration to provide immediate answers directly in your Slack workspace. This means you can now get the information you need instantly without the need to navigate through extensive documentation.

How to Use:

Simply type your query in Slack by adding the /askai command and let LiveChatAI fetch the relevant information in real-time from your data sources.

To customize your Slack AI chatbot, you can also check out these blog posts:
AI Chatbot for Slack: Create Smart and Effective Workflows
Slackbot Custom Responses- Guide to Support Your Customers

LiveChatAI now supports the integration of AI Actions with OpenAPI, allowing for more dynamic and efficient interactions with your digital assets.

It is possible to dynamically fetch data, trigger actions based on specific conditions, and automate complex sequences, enhancing the responsiveness of your systems.

LiveChatAI integration with WhatsApp Business

🤖 Introducing LiveChatAI on WhatsApp:

An AI-driven customer service experience directly on WhatsApp! Reach us instantly at +1 (202) 898-2201.

Integration Steps:

  1. Access How to Integrate LiveChatAI with WhatsApp documentation.
  2. Follow the step-by-step instructions to connect your WhatsApp Business Account.
  3. Engage with customers through LiveChatAI, now empowered by WhatsApp's expansive reach.

Why WhatsApp Integration?

  • 👥 Reach a Wider Audience: With billions of users, WhatsApp opens new communication channels.
  • 🕒 Real-Time Responses: Immediate interaction, enhancing customer engagement.
  • 📈 Boost Efficiency: Streamline conversations and manage queries more effectively without a human-dependency.

Ready to revolutionize your interactions? Get started with LiveChatAI on WhatsApp today! 📱💬

A significant upgrade in our crawling technology:

  • Users can now crawl up to 3000 pages, a substantial increase from our previous limit.
  • While expanding the crawl limit, we've made the character quota for data sources unlimited. This means you can now handle more information with ease, without worrying about character limits! 🌪️

Users can now enrich their AI chatbot responses with images. This addition enhances the visual element of customer interactions and aids in providing more dynamic and informative responses. Images can be easily added through markdown format in the Q&A section of the dashboard.

LiveChatAI AI bot gives responses with a visual

Users can now integrate their own OpenAI API keys. This integration removes the message quota limit, offering unlimited messaging capabilities.

showing custom openai api key section within the LiveChatAI changelog

AI Actions is not just a feature; it's a leap towards the future of customer interaction, empowering you to provide unparalleled service effortlessly. Whether you're a seasoned tech expert or just starting out, AI Actions is designed to fit seamlessly into your workflow.

Real-Time Data Processing and Personalization: Effortlessly integrate with your platform for live data processing. Offer personalized updates and responses, enhancing customer experiences like never before.

Enhanced Customer Interactions: Deliver immediate, tailored updates - be it tracking Shopify orders or providing custom weather forecasts, all through seamless API integration.

Exclusive Integration with Custom Webhooks and AI Actions is available through or custom webhooks, providing a robust platform for creating versatile and powerful AI-driven interactions.

Feature Highlights: Visitor Identification

  • Introducing Visitor Identification: LiveChatAI now offers a powerful new feature - Visitor Identification. With this feature, you can identify your logged-in users without the need for email addresses, allowing you to know that the person you're chatting with is your real customer.
  • Verified & Identified User: Visitors who are successfully identified will appear as "Verified" in your chat inbox. This makes it easier to differentiate genuine customers and provide them with personalized support.
  • Seamless Cross-Device Experience: With Visitor Identification, your customers can access their chat records across different browsers and devices, ensuring a seamless and consistent experience.

New Features and Improvements:

  • Human Support Button Improvement: You can now exercise more control over the user experience by toggling off the human support button and feedback survey that appears after each message.
  • Agent & User Online Visibility: A new feature allows you to view the online status of agents and users.
  • Informative Messages: An informative message dimension has been added to allow users to request human support when necessary. You can change the text under the translation settings.
  • Enhanced Messenger UI: We've introduced several user experience improvements within the messenger interface, including enhanced agent information display. These updates make your interactions with LiveChatAI even more seamless and intuitive.

Bug Fixes:

  • Text data adding bug.
  • Website crawl issues.

We're committed to improving LiveChatAI based on user feedback. If you have suggestions or need assistance, please don't hesitate to contact our support team.

image attachment and new chat ui in Chat Inbox section in LiveChatAI

What’s New:

1. Full-Screen Chat UI:

  • Seamless Interactions: Engage in more immersive and focused conversations with a full-screen chat option.
  • User-Centric Design: Enhanced user experience with a clean, intuitive, and aesthetically pleasing design.
  • Minimize/Maximize Option: Users can toggle between a minimized and maximized view, enabling them to navigate with ease while chatting.

2. Rich Text Options with Image Attachments:

  • Visualize Conversations: Now, integrate images directly into your chat, making interactions more dynamic and visual.
  • Rich Text: Empower your messages with bold, italics, and other rich text options to convey messages with clarity and emphasis.
  • Enhanced User Engagement: Visually appealing chats to grab user attention and elevate engagement.
  1. AI-Driven Human Support Routing: Our chatbot now intelligently detects visitor intent from messages like "I need to talk to a human" or "chat with agent", and seamlessly routes them to human support.
  2. Agent Filter on Live Chat: Enhance your workflow with our newly integrated agent filter in the Live Chat.
  3. Async Crawling Optimization: We've improved the asynchronous crawling mechanism for data sources, ensuring faster and more efficient data retrieval.
  4. Workspace Customization: You now have the flexibility to rename your workspace with our 'Workspace Name Change Option'.

Introducing Free Tools 🎨✍️: We've rolled out a range of AI-powered tools to assist in visual representation and privacy documentation:

Enhancing the collaboration between AI and human agents, LiveChatAI introduces more streamlined Human Handoff Settings. The Chat Inbox & AI Chat History has been reorganized to allow for an effortless transition between AI and live support, ensuring that your customers always get the help they need.

LiveChatAI now supports the direct addition of custom questions and answers as a data source for training your AI chatbot. This new feature offers unparalleled flexibility, enabling you to create a more responsive and tailored chat experience for your customers. Whether it's FAQs or specific queries unique to your business, you can easily integrate them into the AI's knowledge base. Dive into this powerful tool and take your customer support to the next level! 🎉

This update allows for a more nuanced understanding of your specific business needs, making it an excellent addition to the suite of customization features already present in LiveChatAI

We are thrilled to announce that training the AI chatbot with your specific support content has become even more intuitive. You can easily add PDF content, custom text, and even your entire website or help center content to educate the bot. Tailor the AI Base Prompt Settings and GPT Model & Temperature to your needs for more precise and relevant answers.

LiveChatAI now offers more robust customization options for your Messenger and Chat widgets. Choose the alignment of the messenger, add teaser messages, and set specific working hours for displaying messenger on your website. You can even customize the full-page chat by editing the header, URL, and styling.