Roadmap
This roadmap offers a strategic plan to progressively enhance the product's capabilities, usability, and integration features. Of course, this plan can be adjusted based on business priorities, customer feedback, and technical considerations.
You can send us feature requests via support@livechatai.com
| Quarter | Feature |
|---|---|
| Q4 2023 | AI Bot Custom Functions |
| Improving AI Answer Quality | |
| Inbox UI & UX Improvements | |
| Live Chat Email Notifications | |
| Image & Youtube AI Bot Support | |
| Contacts & Improved Contact Properties | |
| Q1 2024 | AI Conversation Rich Media Answers |
| Improved Agent Permissions | |
| Visitor Identification API | |
| Online User List View | |
| Conversational Analytics | |
| Make & Zapier Integration | |
| Shopify Integration | |
| Q2 2024 | iOS Mobile Application |
| Team Tagging & Notes | |
| Multiple Agent Infrastructure | |
| Crisp and Tawk.to Marketplace Integration |