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Roadmap

This roadmap offers a strategic plan to progressively enhance the product's capabilities, usability, and integration features. Of course, this plan can be adjusted based on business priorities, customer feedback, and technical considerations.

You can send us feature requests via support@livechatai.com

Quarter Feature
Q4 2023 AI Bot Custom Functions
Improving AI Answer Quality
Inbox UI & UX Improvements
Live Chat Email Notifications
Image & Youtube AI Bot Support
Contacts & Improved Contact Properties
Q1 2024 AI Conversation Rich Media Answers
Screenshot and File Attachments
Improved Agent Permissions
Visitor Identification API
Online User List View
Conversational Analytics
Make & Zapier Integration
Shopify Integration
Q2 2024 iOS Mobile Application
Team Tagging & Notes
Multiple Agent Infrastructure
Crisp and Tawk.to Marketplace Integration