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This roadmap offers a strategic plan to progressively enhance the product's capabilities, usability, and integration features. Of course, this plan can be adjusted based on business priorities, customer feedback, and technical considerations.

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Quarter Feature
Q4 2023 AI Chatbot Custom Functions
Improving AI Answer Quality
Inbox UI & UX Improvements
Live Chat Email Notifications
Image AI Chatbot Support
Contacts & Improved Contact Properties
Q1 2024 AI Conversation Rich Media Answers
Improved Agent Restrictions
Visitor Identification API
Make Integration
Shopify Integration
Q2 2024 iOS Mobile Application
Team Tagging & Notes
Multiple Agent Infrastructure
Crisp and Marketplace Integration
Conversational Analytics
Zapier Integration