What is LiveChatAI?
LiveChatAI is a no-code AI chatbot platform that helps businesses create, train, and launch intelligent assistants in minutes. Instead of relying on generic chatbots, LiveChatAI connects directly to your business knowledge — websites, help docs, PDFs, and even live databases — to deliver accurate, context-aware, and real-time answers.
It’s designed for teams that want to reduce support load, improve customer experience, and boost conversions — all without needing developers or complex setup.
How It Works
LiveChatAI blends large language models (LLMs) like GPT-4o with your company’s own data. This combination allows the chatbot to respond in a way that feels both human-like and business-specific.
You decide what the chatbot knows by uploading or connecting:
🌐 Website URLs → Crawl product pages, docs, or blogs.
📄 Files → PDFs, manuals, guides, and more.
📝 Custom text & Q&A pairs → Ensure exact answers to repetitive questions.
🔌 APIs & databases → Pull real-time data like order status, pricing, or inventory.
Behavior & Personality Control
Admins can fine-tune:
- Tone of voice (friendly, professional, concise, etc.)
- Conversation flow logic (conditions, fallbacks, escalation rules)
- Prompt settings (what the AI prioritizes in responses)
Key Use Cases
LiveChatAI adapts across industries and team needs. Common applications include:
- Customer Support Automation
Deflect repetitive queries like refunds, shipping, troubleshooting.
Reduce support tickets while keeping 24/7 coverage.
- FAQ & Product Knowledge
Provide instant, accurate answers about features, services, or policies.
Save agents from digging through long documentation.
- Employee & Onboarding Support
Internal assistants that guide new hires through policies, tools, or training.
- Sales & Lead Conversion
Qualify visitors in real time with smart questions.
Pass warm leads directly to your sales pipeline.
- E-commerce Assistance
Help shoppers find the right product, check availability, or track orders.
Key Features
🔹 Custom Data Sources
Train your chatbot with multiple knowledge inputs — websites, files, APIs, and more.
🔹 Multilingual Support
Converse in 90+ languages out of the box, ideal for global teams.
🔹 AI Actions (Automation)
Trigger real workflows like:
- Creating a support ticket in your helpdesk.
- Pushing qualified leads to your CRM.
- Fetching live data (e.g., “Where’s my order?”).
🔹 Contacts & Segments (Enterprise)
Personalize answers based on who’s chatting. For example:
- A logged-in user might see account-specific info.
- A new visitor might get pricing guidance.
🔹 Advanced Prompt Configuration
Full control over response style, level of detail, and logic.
🔹 Widget Customization
Customize chat widgets to match your brand (colors, layout, logo).
Embed anywhere: floating button, inline section, or full-page.
🔹 Analytics & Logs
Get insights into:
- What users ask most
- Where the chatbot helps (or needs improvement)
- Engagement and lead capture rates
Integrations
LiveChatAI works where your users are:
- Slack → Let your team or customers query the AI inside Slack.
- Mobile SDK → Add AI chat to your iOS/Android apps.
- Web Embeds → Place on websites via widget, inline block, or full-page chat.
Who Uses LiveChatAI?
LiveChatAI is built for:
- Support teams → Automate answers and reduce workload.
- Product teams → Provide contextual help inside apps.
- Marketing teams → Qualify leads and engage visitors.
- E-commerce stores & SaaS companies → Deliver personalized, scalable user interactions.
Plans & Access
LiveChatAI offers a Free Plan with essential features and paid tiers for advanced use cases. Enterprise features like Segments are available on request.
👉 For tailored pricing or high-volume needs, reach out at [email protected].