Choose the best large language model (LLM) for your chatbot’s goals. Each model has different strengths, speeds, and credit costs—this guide helps you understand which fits your use case best.
Where to Configure the Model
Go to your LiveChatAI dashboard
Navigate to Settings → AI Configuration → LLM Model
Select from the available model list
Click Save Changes
Available Models and Use Cases
Model
Recommended Use Case
Message Credit Cost
GPT-4o
In-depth technical support (APIs, code troubleshooting); multi-turn dialogs with nuance
1
GPT-4o-mini
Standard product/service FAQs; balances accuracy with low latency
1
O3-mini
High-volume flows (shipping/account); best for cost-efficient support and prototypes
2
O1
General-purpose support (retail, hospitality); works well for moderately complex queries
20
Claude 3 Sonnet (Beta)
Regulated or sensitive industries (healthcare, finance); policy-compliant interactions
1
Claude 3.5 Sonnet (Beta)
Same as above, with faster performance for medium-length procedures
1
Llama 3.1 70B
Internal knowledge bases; good reasoning at low cost