Improve Chatbot Accuracy in LiveChatAI
Feature scope: available on all LiveChatAI plans
Goal: turn real conversations into better, faster answers
Continuously improve your AI chatbot for better accuracy
An AI agent is never “done.” The best-performing bots are groomed on a regular cadence:
- See where answers fall short
- Fix gaps with targeted new content
- Test & repeat
Follow the loop below to keep accuracy trending upward.
The 4-step chatbot accuracy loop
1. Review live conversations
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Tip: If the same topic shows up multiple times, it deserves its own Q&A entry or text snippet.
2. Update the data sources
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Deleting a source immediately removes it from the model; re-crawl if you still need part of the content.
3. Boost with power features (Advanced / Expert)
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Tip: Turn these on for your busiest help-center and pricing pages first.
Validate & Iterate
- Retrain whenever you add or delete sources.
- Spot-test: ask a couple of real user questions in Preview.
- Compare accuracy week-over-week in Analytics → Good Feedback or Bad Feedback.
- Loop back to step 1 the next review cycle.
Need Help?
If you’d like personalized guidance on tuning your chatbot, or want us to audit your current sources, contact [email protected]. Our specialists will walk you through a customized improvement plan.
Keep reviewing, keep updating, and your AI chatbot will keep delighting users.