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Contents & Improving AI Chatbot - LiveChatAI

Improve Chatbot Accuracy in LiveChatAI

Feature scope: available on all LiveChatAI plans

Goal: turn real conversations into better, faster answers

Continuously improve your AI chatbot for better accuracy

An AI agent is never “done.” The best-performing bots are groomed on a regular cadence:

  • See where answers fall short
  • Fix gaps with targeted new content
  • Test & repeat

Follow the loop below to keep accuracy trending upward.

The 4-step chatbot accuracy loop

1. Review live conversations

Where to look

What to do

Frequency

Data sources → AI Suggestions

Click each item ➜ decide whether to add a new Q&A, enrich an existing answer, or ignore.

1–2 × per week

Q&A Creation from Website Content (Advanced / Expert)

Auto-generate Q&As from your website content.

After every new website crawl

Feedback thumbs

Enable user rating; scan “thumb-down” cases through Chat Inbox.

Ongoing

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Tip: If the same topic shows up multiple times, it deserves its own Q&A entry or text snippet.

2. Update the data sources

Do this

Examples

Add what’s missing

New product pages, policy changes, holiday promos

Trim what’s obsolete

Old PDFs, pricing sheets, outdated screenshots

Choose the right format

Website crawl for large docs • File upload for manuals • Text snippet for quick notes • Q&A for FAQs

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Deleting a source immediately removes it from the model; re-crawl if you still need part of the content.

3. Boost with power features (Advanced / Expert)

Feature

Why use it

Typical lift

AI Boost

Re-chunks pages so the model “reads” them better

≈ 40 % more accurate

Auto Q&A Generation

Drafts Q&As you can approve with one click

Up to 60 % lift

Weekly Site Sync (add-on)

Re-crawls every Friday

Keeps docs fresh

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Tip: Turn these on for your busiest help-center and pricing pages first.

Validate & Iterate

  1. Retrain whenever you add or delete sources.
  2. Spot-test: ask a couple of real user questions in Preview.
  3. Compare accuracy week-over-week in Analytics → Good Feedback or Bad Feedback.
  4. Loop back to step 1 the next review cycle.

Need Help?

If you’d like personalized guidance on tuning your chatbot, or want us to audit your current sources, contact [email protected]. Our specialists will walk you through a customized improvement plan.

Keep reviewing, keep updating, and your AI chatbot will keep delighting users.