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Contents & Improving AI Chatbot - LiveChatAI

How Much Content Does Your Chatbot Really Need?

More content doesn’t always mean better answers.

What truly matters is whether your chatbot is trained on the right content—answers to real user questions.

Use the steps below to make sure your chatbot has just the right amount of useful content (not too much, not too little).

What Kind of Content Does Your Chatbot Need?

Here’s a step-by-step plan to help you decide:

1. Start with Real Questions

Before adding content, figure out what your customers are asking most often.

📌 How to do it:

  • Look at the last 3–6 months of support tickets, live chat conversations, or emails.
  • Group similar questions into themes like Shipping, Billing, Returns, or How to use the product.

📊 Then:

  • Focus on the most common and most frustrating issues—these are your top priorities.
  • Try to cover topics that make up 80% of all questions.

đŸ§© Next:

  • Check if these questions are already answered in your FAQs, manuals, or help articles.
  • If anything is missing, plan to create new Q&A pairs or short text snippets to fill the gaps.

2. Estimate How Much Content You Actually Need

You don’t need hundreds of pages. Here's a quick guide:

Scenario

What to Start With

Why It’s Enough

Single-product SaaS

20–30 FAQs or 8–10 help pages

Most questions repeat. Quality beats quantity.

E-commerce with 100+ products

Core FAQ + 40 category guides

Customers ask similar questions for each product type.

Marketing or service agency

1 page per service + general FAQ

Easy to manage while keeping replies specific.

Hardware/manuals

Product PDFs + “Quick-start” Q&A

Manuals cover edge cases; Q&As answer common issues quickly.

💡 Tip: Start small. Add more only when needed based on real chats.

3. Focus on Quality, Not Quantity

Your content should be:

  • Relevant: Remove sales fluff—stick to clear, helpful answers.
  • Consistent: Use the same words everywhere (e.g., say “plan” or “subscription,” not both).
  • Up to date: Don’t upload old versions of PDFs or help docs. Replace outdated ones.

4. Pick the Right Format for the Job

Each type of content works best for certain use cases:

Format

Best For

Notes

Website pages

Policies, tutorials, long-form content

Use Weekly Site Sync to keep them updated

PDFs / DOCX

Manuals, legal documents

Make sure the text is selectable (not scanned images)

Text snippets

Short tips, promo details, notices

Keep each under 1KB for fast answers

Q&A pairs

Common questions

Add just one version of each question—the chatbot understands similar ones automatically

5. Keep Improving with Real Feedback

Once your chatbot is live, check how it's doing:

  • Go to Data Sources → AI Suggestions to see what questions are missing or unclear.
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If the same type of question goes unanswered in 10%+ of chats, update or add content.

  • Preview new answers before they go live.
  • Remove outdated docs to avoid confusion or conflicting replies.

Ready to Start?

  1. Go to your Data Sources section.
  2. Upload your top 5–10 FAQ pages or help docs.
  3. Launch, test, and improve as you go.

Your chatbot will improve weekly—just keep listening to what users need.

Frequently Asked Questions

Can I have too much content?

Yes. Too much unfocused content can confuse your chatbot and lead to wrong answers. Stick to what’s truly helpful.

How often should I add new material?

Add updates whenever you launch a new product, update a policy, or notice common unanswered questions—usually once a week or every two weeks.

Can I start with just one PDF?

A well-organized PDF or a strong help page is enough to get started.