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Contents & Improving AI Chatbot - LiveChatAI

AI Suggestions to Close Knowledge Gaps

Refine your AI chatbot by filling in missing or unclear answers—based on real user messages.

LiveChatAI automatically surfaces weak or unclear answers under the AI Suggestions tab. These are flagged as “Needs Improvement” and let you improve your chatbot’s accuracy by saving them as Q&A entries directly.

What It Shows

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Every item in AI Suggestions is tagged Needs Improvement—a signal that the chatbot’s answer wasn’t good enough.

Column

Meaning

User Message

Exact question from the visitor

AI Response

What the bot replied

Issue Type

Always Needs Improvement (current release)

Take Action

Bulk Clean-Up

  1. Tick multiple rows (or the top checkbox to select all on the page).
  2. Click Delete → confirm.

Use this when the suggestions aren’t useful or you’ve fixed the source elsewhere.

Fix Individually

  1. Click the menu at the far right of a row.
  2. Choose Add Q&A Pair.
  3. Edit the proposed Question (pre-filled with the user message) and Answer.
  4. Save → the new Q&A goes straight into your knowledge base and the suggestion disappears.

You can also delete a single row from the same menu.

Weekly Workflow

Step

Why

Scan Needs Improvement list

Spot repeating gaps

Add Q&A for high-frequency questions

Fastest accuracy boost

Bulk-delete the rest

Keep the queue tidy

Retrain & test

Verify the fix in Preview

Need guidance on crafting the right answer? Email [email protected] with the suggestion’s screenshot, and we’ll help you fill the gap.