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Contents & Improving AI Chatbot - LiveChatAI

How to Train the LiveChatAI AI Chatbot With Your Content?

Adding your real documentation to LiveChatAI is the fastest way to make the bot sound like you. You can mix as many sources as you need—web pages, PDFs, text snippets, Q&As, and more—then retrain at any time for up-to-date answers.

Prerequisites:

  • A chatbot has been created in your workspace.
  • You have permission to add or delete data sources.

Supported Data Sources & When to Use Them

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Source

Best for

Hard limits

Website

Importing help-center or docs pages in bulk

Up to 2000 pages per crawl

Text

One-off notes, policies, or small updates

Plain text only

Files

Manuals, guides, contracts in PDF/DOCX/TXT

5 MB each, one file per upload

Q&A

FAQ lists with fixed answers

Question & Answer column, bulk upload via .csv if needed

YouTube

Video tutorials or product demos

Public or un-listed links

Notion

Internal wikis or SOPs

Connect one workspace at a time

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Tip: Start with your support center or FAQ pages—these usually answer 70 % of user questions right away.

Step-by-Step: Adding a Data Source

Step 1: Open your chatbot ➜ Data Sources ➜ Add new

LiveChatAI data sources dashboard with highlight on the Add New button to start uploading content

Step 2: Select a source type (Website, Files, Q&A, etc.)

Popup window to select data source type for chatbot training in LiveChatAI

Step 3: Follow the on-screen form

  • For Website, choose All Pages, Single Page, or Sitemap and click Crawl all pages.
  • For Files, browse to upload.
  • For Text, paste or import your content and click Save.
  • For Q&A, add manually, import as CSV, or generate Q&A with AI.
  • For YouTube, paste the video URL âžœ choose the transcript language âžœ Get Transcript.
  • For Notion, connect your account âžœ pick the pages âžœ Import.
💬
Tip: Start with your support center or FAQ pages—these usually answer 70 % of user questions right away.

Step-by-Step: Adding a Data Source

Step 1: Open your chatbot ➜ Data Sources ➜ Add new

Guide showing how to open Data Sources and click Add New in LiveChatAI

Step 2: Select a source type (Website, Files, Q&A, etc.)

Data source type options in LiveChatAI including Website, Files, Q&A, Text, YouTube, and Notion

Step 3: Follow the on-screen form

  • For Website, choose All Pages, Single Page, or Sitemap and click Crawl all pages.
Website data source configuration in LiveChatAI with crawl options for All Pages, Single Page, and Sitemap
  • For Files, browse to upload.
LiveChatAI interface for uploading PDF or DOCX files as training sources
  • For Text, paste or import your content and click Save.
Text source editor in LiveChatAI with fields to input or paste training content
  • For Q&A, add manually, import as CSV, or generate Q&A with AI.
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  • For YouTube, paste the video URL âžœ choose the transcript language âžœ Get Transcript.
YouTube source input in LiveChatAI showing transcript auto-generation for chatbot training
  • For Notion, connect your account âžœ pick the pages âžœ Import.
Notion integration screen in LiveChatAI with Connect Notion button

Step 4: Wait until the Status column shows Trained.

LiveChatAI data sources dashboard showing Trained status for all content types

Step 5: Test the chatbot in Preview to confirm it can answer using the new content.

Improving Answers Over Time

  • Inbox review: All conversations are listed in your Chat Inbox. Keep a close eye on them and find improvement points.
  • Weekly Site Sync: Toggle this on (Website source only) to re-crawl your site every Monday.
  • AI Suggestions: Use the Data SourcesâžœAI Suggestions panel to accept or reject automatic enrichment ideas.

Best Practices

  • Exclude marketing pages when crawling a full site to avoid sales fluff in answers.
  • Keep each Text or Q&A entry focused on one topic for better retrieval.
  • Delete or replace outdated PDFs instead of uploading duplicates.

You’re all set—add your first source now and watch LiveChatAI deliver brand-perfect answers within minutes!

FAQ

What if a PDF is a scanned image?

Scanned PDFs won’t be indexed—text must be selectable.

Can I exceed 2000 pages for a large docs site?

We have limits in terms of total characters of your data sources. You can always upgrade or purchase a data source character add on.

Do changes in Notion sync automatically?

Not yet. After updating a Notion page, click Retrain to refresh the content.