Advanced Analytics
LiveChatAI’s Advanced Analytics gives you a deeper view into your customer conversations—beyond what you see in Basic Analytics.
This section is designed for teams that want to understand trends, optimize performance, and make data-backed decisions at scale. You’ll find topic and sentiment breakdowns, filterable views by date, and export options for custom analysis.
Let’s walk through what you’ll find here.
🧠 Topic Analytics
The Topic Analytics panel helps you identify the most frequently discussed topics across all your customer conversations.
- View recurring subjects your customers bring up—like shipping, pricing, bugs, or account issues.
- Available in two formats:
→ Line View (shows how topics trend over time)
→ Pie View (shows current topic share at a glance)
💡 Use this data to uncover FAQs, refine chatbot responses, or detect rising issues before they become support tickets.
🧊 Freeze Topic
The “Freeze Topic” option in advanced analytics > topic analytics allows you to prevent the AI from creating new topics. When enabled, conversations are assigned only to the topics you’ve defined or marked as Other. This way, you can set your own topics and freeze them to get analytics tailored exactly to your preferences.
😊 Sentiment Analytics
Sentiment analytics helps you understand how your customers feel during conversations with your AI agent.
- Analyze overall sentiment distribution: Positive, Neutral, Negative
- Spot shifts in customer mood across different time periods
- Align this with key events like feature releases or support incidents
This is especially useful for product teams, CX managers, or marketers who want to track satisfaction trends and friction points.
📉 When Data Appears
If you're seeing a "No analytics data available" message: Check that you’ve selected an active time period with conversations
Advanced Analytics works best when you’ve had enough chat volume .
🚀 Available in Expert Plan Only
The Advanced Analytics section is part of the Expert plan. If you don’t see this section in your dashboard, upgrade your plan or contact support to unlock it.