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Contents & Improving AI Chatbot - LiveChatAI

Add Q&A Pairs to Your Chatbot

Why Q&As Matter

Adding exact question-and-answer pairs is one of the best ways to improve your chatbot’s accuracy. Even if you’ve added your website or files, a well-written Q&A gives clear direction and ensures your bot replies the way you want.

That’s why every strong AI chatbot starts with a solid FAQ base. Start small, then keep updating as your business grows.

Character Quota (Shared Across All Sources)

Plan

Total characters allowed

Basic

5 million characters

Pro, Advanced, Expert

10 million characters

Both the Question and Answer text count toward this limit.

Add a Q&A to Your Chatbot

1. Navigate to Data Sources → Add new → Q&A.

Adding Q&A as a data source for LiveChatAI

2. In the “Question” box, type one clear version of the question a user might ask.

💬
You don’t need to type all the different ways someone could ask the same thing. For example, just write: "How can I reset my password?"

LiveChatAI will automatically recognize other versions like:
→ “I forgot my password, what do I do?”
→ “Reset password help”
→ “Can you help me log in again?”

The AI matches different phrasings to your Q&A automatically — so you only need to enter each question once.

3. In the Answer box, type your reply.
→ You can use bold, bullet points, images and links in the answers if needed.

Adding manually questions and answers on LiveChatAI dashboard.

4. Click Save. The entry appears with status Ready to train.

5. Click Train content. When it says “Trained,” your Q&A is ready to use.

Bulk or Auto-Generate Q&As

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Option

How to use it

Good for

CSV Upload

1. From the Q&A list, click Import CSV.

2. File format: two columns only—question,answer.

3. Upload (up to 1 000 rows per file) → Import → Train content.

Migrating an existing FAQ or help-desk export in minutes.

Generate from Website

1. Open a Website source you’ve already crawled.

2. Click Generate Q&As (Advanced & Expert plans).

3. Review the proposed pairs → Accept → Train content.

Quickly creating dozens of high-confidence Q&As from docs or help-center pages.

Both methods feed directly into the same Q&A list, so you can edit or delete them later via the ⋯ menu like any manual entry.

Edit or Delete

Action

Steps

Edit

Click the ⋯ menu next to the Q&A → Edit → update the text → Save → Train content

Delete

⋯ menu → Delete → confirm

Best Practices

Tip

Reason

Focus on high-volume questions first

Cuts the largest share of “Needs Improvement” flags

Keep answers direct and factual

Reduces confusion and improves match rate

Review often

Policies and pricing change—your answers should too

Combine with website sources

Q&As handle the short reply; pages provide detail when users dig deeper

For further help, email [email protected] with the Q&A text in question.

FAQ

Do I need to add spelling or wording variations?

No. Enter the question once; LiveChatAI’s model detects natural variants.

Why isn’t my new Q&A triggering?

Confirm you clicked Train content and that you haven’t exceeded the character quota.