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Contents & Improving AI Chatbot - LiveChatAI

Add File Content to Your Chatbot

Upload a single document or image—LiveChatAI extracts the text (or runs OCR for images) and lets you train your bot with that content.

Plan-Wide Character Quota

Plan

Combined limit across all data sources

Basic

5 million characters

Pro, Advanced, Expert

10 million characters

The text pulled from each file counts toward this quota.

Supported Files

Format

Notes

PDF, DOC, DOCX, TXT

Text must be selectable—scanned image-only PDFs will not import.

PNG, JPEG

LiveChatAI performs OCR and creates a transcript.

Max size

5 MB per file.

Upload

One file at a time via Browse.

Upload & Train

1. Data Sources → Add new → Files

2. Click Browse, pick a file (≤ 5 MB), and confirm.

3. The file appears in the list with a transcript.

4. Press Train content. When training completes, status changes to Trained.

5. In Preview, ask a question the new file should answer to verify.

Manage File Sources

Action

How

View extracted text

Click the ⋯ menu next to the file → View Content.

Delete

Click the ⋯ menu next to the file → Delete → confirm.

Best Practices

  • Use clear filenames (e.g., refund_policy_2025.pdf).
  • Trim outdated docs to avoid conflicting answers and free character quota.
  • If a PDF is over 5 MB, split it into sections and upload separately.

FAQ

Does AI Boost apply to files?

No—AI Boost is exclusive to website sources.

Why did my PDF fail?

Check size (≤ 5 MB) and make sure the text is selectable. Image-only PDFs are ignored.

Still stuck? Email the file to [email protected] and we’ll help diagnose the issue.