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Contents & Improving AI Chatbot - LiveChatAI

Adding Custom Text Content

Text snippets let you drop short, free-form content directly into your chatbot’s knowledge base—perfect for policies, feature notes, or any information that doesn’t live on a public page or document.

Character Quota (Shared Across All Data Sources)

Plan

Total characters allowed

Basic

5 million

Pro, Advanced, Expert

10 million

The text you type in each snippet counts toward this quota.

Add a New Snippet

1. Go to Data Sources → Add new → Text.

Selecting “Text” as a data source to add plain text content for chatbot training in LiveChatAI

2. Enter a Title (internal label only).

Entering a title and content manually or importing a TXT file to create a new text source in LiveChatAI

3. Paste or type your content in the Text box or import TXT file.

Uploading a TXT file containing chatbot training content from the desktop to LiveChatAI

4. Click "Add Content".

5. Press Train content. When status shows Trained, the text is live.

Final review screen showing uploaded text content with the “Train Contents” button in LiveChatAI

Edit or Delete

Action

Steps

Edit

⋯ menu next to the snippet → Edit → update text → Save → Train content

Delete

⋯ menu → Delete → confirm

Best Practices

Tip

Why

One topic per snippet

Easier to update without unintended side-effects

Use clear titles

Quickly locate the right snippet later

Keep it concise

Short, focused passages improve retrieval accuracy

Review often

Remove or update outdated policies and notes

FAQ

How long can a snippet be?

There’s no per-snippet limit beyond your overall character quota, but 1000–2000 characters is a practical maximum for precise retrieval.

Can I format text?

Yes—basic Markdown (bold, italics, lists, links) is supported.

Does AI Boost apply to snippets?

No. AI Boost is for website sources; snippets are stored as plain text.

Still have questions? Email [email protected] and include a screenshot of your snippet if possible.