Changelog

Guide your visitors with the new Custom Button AI Action!

This feature allows you to render a clickable button within the chatbox to navigate visitors to a specific link. Track interactions with personalized URLs using system variables like contact email, chatbot ID, or conversation ID. Try it today to enhance your chatbot experience!

We’re excited to share the latest Zapier AI Action and Integration features in LiveChatAI! These updates will simplify your workflows and help you automate processes more effectively.

What’s New?

Zapier AI Action Integration:

• You can now trigger AI actions directly from your Zapier workflows. This allows you to seamlessly connect LiveChatAI with over 6,000 apps, making it easier than ever to automate tasks and optimize your business processes.

Improved Integration Capabilities:

• We've enhanced the integration between LiveChatAI and various third-party tools through Zapier, improving data flow and reducing response times.

How to Access:

You can start exploring the new Zapier AI Action features by visiting the AI Actions  section in your LiveChatAI dashboard or find LiveChatIAI app under Zapier app directory list. Connect your favorite apps with ease and watch your workflows become more efficient.

We are excited to announce the integration of two powerful new language models into LiveChatAI: Gemini 1.5 Flash and Ilama 3.1!

Both models enhance the AI's ability to understand and respond to user queries more effectively. With Gemini 1.5 Flash and Ilama 3.1, you can tailor your chatbot's capabilities to better suit your specific needs and visitor expectations.

You can access these newly arrived LLM Models under the AI General Settings section below the Settings🌟

We’re thrilled to announce some powerful new features that enhance your experience with LiveChatAI:

1. Attachment Option for Visitor Messages: Visitors can now send documents directly to the AI! This new attachment option allows your customers to share files, making it easier for them to get answers to their questions.

2. Export Chats from Chat Inbox: You can now easily export chats from the Chat Inbox section. This will help you keep records of your interactions and analyze customer conversations with greater convenience.

3. Enhanced User Data Collection: We’ve upgraded our user data collection capabilities! You can now collect not only email addresses but also phone numbers and full names of your visitors, providing you with more comprehensive insights into your audience.

We are excited to introduce a new feature that allows users to connect their Notion pages to LiveChatAI!

This integration simplifies the process of incorporating Notion-based knowledge into your LiveChatAI system, enhancing the efficiency of your chatbot training.

• You can now easily connect their Notion accounts and extract text content from selected pages.
• Once the content is extracted, users can review and edit it before saving it as a data source for their AI chatbot.

Voice Dictation Capability on Chatbox

We've introduced Voice Dictation to simplify how you interact with our AI. Activate your microphone, ask your questions aloud, and experience an effortless, hands-free way to communicate with your AI assistant.

Email Notification Management for Human Support Requests

Set up alerts to receive an email whenever a visitor asks for human support, ensuring you’re always informed and ready to assist. Customize your notification preferences in the Notifications section to fit your operational needs.

GPT-4o Mini + Cladue Sonnet Integration

Continuing our commitment to innovation, we've integrated the latest from OpenAI, the GPT-4o Mini and GPT-4o. This update ensures our users benefit from the forefront of AI technology, enhancing response accuracy and user interaction quality.

Furthermore, we have integrated Cladue Sonnet into the LLM list as a beta version. It excels in providing nuanced and contextually rich responses, making it an excellent choice for complex inquiries and dynamic conversations.

💫GPT-4 Access for Basic Plans:

• We are thrilled to announce that GPT-4 access is now available for Basic plan users. Enjoy advanced AI capabilities like improved response quality and enhanced chatbot speed performance with this update.

🛎️Message Quota Banner:

• A new message quota banner has been added to the dashboard. This informative banner will alert you if you are running out of your message quotas, helping you stay on top of your usage and avoid interruptions.

👉🏻Improved Navigation to Chat Inbox:

• We've made it easier for users to navigate directly to the related message in the Chat Inbox from the AI Suggestions tab. This direction streamlines your workflow and improves efficiency.

White Label Option:

• Available for Expert Plan users.
• Removes 'Powered by LiveChatAI' text.
• Replaces the LiveChatAI logo with your brand logo for full customization.

Upload Your Logo:

• Available for Pro, Advanced, and Expert Plans.
• Pro and Advanced Plans: Merges your brand logo with the LiveChatAI logo for a collaborative look.
• Expert Plan: Combined with the White Label option for complete branding customization.

Enhance your brand presence with these new customization options!

GPT-4.0 is the advanced and latest AI language model developed by OpenAI, designed to generate human-like text based on the input it receives.

Benefits

• Increased Efficiency: Automate routine queries with high accuracy, allowing human agents to focus on complex issues.
• Improved Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer support experiences.
• Scalability: Handle higher volumes of interactions without compromising quality.

1. Customizable AI Profile Picture

• Change the AI profile picture to better match your brand identity. A simple and effective way to personalize your customer interactions.

2. Revamped Settings UI

• An updated user interface in the Settings section for a more intuitive and streamlined experience. Easier navigation, quicker settings adjustments, and a more user-friendly experience.

3. Markdown Formatting in Manage Data Sources

• For clearer and more structured AI responses, we have added shortcuts for markdown formatting in Text Content and Q&A data sources.

4. Customer Feedback Gathered in Chat Inbox Search

• Easily access and utilize customer insights (AI helped/AI did not help) to inform decisions and enhance user experience from the search function of the Chat Inbox.

5. Enhanced Text Content Data Sources

• Updates to Text Content data sources for increased flexibility and accuracy with a simple edit icon right behind.

Improved crawling technology that includes only essential elements like titles, paragraphs, images, and links is retained and converted into markdown format.

Thanks to this improvement, you will benefit from more precise and efficient data collection, leading to cleaner and more relevant content for your AI-driven insights.

We've upgraded the LiveChatAI with Slack integration to provide immediate answers directly in your Slack workspace. This means you can now get the information you need instantly without the need to navigate through extensive documentation.

How to Use:

Simply type your query in Slack by adding the /askai command and let LiveChatAI fetch the relevant information in real-time from your data sources.

LiveChatAI now supports the integration of AI Actions with OpenAPI, allowing for more dynamic and efficient interactions with your digital assets.

It is possible to dynamically fetch data, trigger actions based on specific conditions, and automate complex sequences, enhancing the responsiveness of your systems.

🤖 Introducing LiveChatAI on WhatsApp:

An AI-driven customer service experience directly on WhatsApp! Reach us instantly at +1 (202) 898-2201.

Integration Steps:

1. Access How to Integrate LiveChatAI with WhatsApp documentation.
2. Follow the step-by-step instructions to connect your WhatsApp Business Account.
3. Engage with customers through LiveChatAI, now empowered by WhatsApp's expansive reach.

Why WhatsApp Integration?

• 👥 Reach a Wider Audience: With billions of users, WhatsApp opens new communication channels.
• 🕒 Real-Time Responses: Immediate interaction, enhancing customer engagement.
• 📈 Boost Efficiency: Streamline conversations and manage queries more effectively without a human-dependency.

Ready to revolutionize your interactions? Get started with LiveChatAI on WhatsApp today! 📱💬

Users can now enrich their AI chatbot responses with images. This addition enhances the visual element of customer interactions and aids in providing more dynamic and informative responses. Images can be easily added through markdown format in the Q&A section of the dashboard.

Users can now integrate their own OpenAI API keys. This integration removes the message quota limit, offering unlimited messaging capabilities.

AI Actions is not just a feature; it's a leap towards the future of customer interaction, empowering you to provide unparalleled service effortlessly. Whether you're a seasoned tech expert or just starting out, AI Actions is designed to fit seamlessly into your workflow.

Real-Time Data Processing and Personalization: Effortlessly integrate with your platform for live data processing. Offer personalized updates and responses, enhancing customer experiences like never before.

Enhanced Customer Interactions: Deliver immediate, tailored updates - be it tracking Shopify orders or providing custom weather forecasts, all through seamless API integration.

Exclusive Integration with Custom Webhooks and Make.com: AI Actions is available through Make.com or custom webhooks, providing a robust platform for creating versatile and powerful AI-driven interactions.

Feature Highlights: Visitor Identification

• Introducing Visitor Identification: LiveChatAI now offers a powerful new feature - Visitor Identification. With this feature, you can identify your logged-in users without the need for email addresses, allowing you to know that the person you're chatting with is your real customer.
• Verified & Identified User: Visitors who are successfully identified will appear as "Verified" in your chat inbox. This makes it easier to differentiate genuine customers and provide them with personalized support.

• Seamless Cross-Device Experience: With Visitor Identification, your customers can access their chat records across different browsers and devices, ensuring a seamless and consistent experience.

New Features and Improvements:

• Human Support Button Improvement: You can now exercise more control over the user experience by toggling off the human support button and feedback survey that appears after each message.
• Agent & User Online Visibility: A new feature allows you to view the online status of agents and users.
• Informative Messages: An informative message dimension has been added to allow users to request human support when necessary. You can change the text under the translation settings.

• Enhanced Messenger UI: We've introduced several user experience improvements within the messenger interface, including enhanced agent information display. These updates make your interactions with LiveChatAI even more seamless and intuitive.

Bug Fixes:

• Text data adding bug.
• Website crawl issues.

We're committed to improving LiveChatAI based on user feedback. If you have suggestions or need assistance, please don't hesitate to contact our support team.

What’s New:

1. Full-Screen Chat UI:

• Seamless Interactions: Engage in more immersive and focused conversations with a full-screen chat option.
• User-Centric Design: Enhanced user experience with a clean, intuitive, and aesthetically pleasing design.
• Minimize/Maximize Option: Users can toggle between a minimized and maximized view, enabling them to navigate with ease while chatting.

2. Rich Text Options with Image Attachments:

• Visualize Conversations: Now, integrate images directly into your chat, making interactions more dynamic and visual.
• Rich Text: Empower your messages with bold, italics, and other rich text options to convey messages with clarity and emphasis.
• Enhanced User Engagement: Visually appealing chats to grab user attention and elevate engagement.

1. AI-Driven Human Support Routing: Our chatbot now intelligently detects visitor intent from messages like "I need to talk to a human" or "chat with agent", and seamlessly routes them to human support.
2. Agent Filter on Live Chat: Enhance your workflow with our newly integrated agent filter in the Live Chat.
3. Async Crawling Optimization: We've improved the asynchronous crawling mechanism for data sources, ensuring faster and more efficient data retrieval.
4. Workspace Customization: You now have the flexibility to rename your workspace with our 'Workspace Name Change Option'.

Introducing Free Tools 🎨✍️: We've rolled out a range of AI-powered tools to assist in visual representation and privacy documentation:

• Privacy Policy Summarizer AI: Quickly get the essence of lengthy privacy policies.
• Line Graph Maker AI: Easily visualize data trends over intervals.
• Bar Graph Maker AI: Compare different data points effectively.
• Column Chart Maker AI: Contrast multiple categories at once.
• Table Chart Maker AI: Organize your data in a structured format.
• Pie Chart Maker AI: Represent data proportions in a visually pleasing manner.

Enhancing the collaboration between AI and human agents, LiveChatAI introduces more streamlined Human Handoff Settings. The Chat Inbox & AI Chat History has been reorganized to allow for an effortless transition between AI and live support, ensuring that your customers always get the help they need.

LiveChatAI now supports the direct addition of custom questions and answers as a data source for training your AI chatbot. This new feature offers unparalleled flexibility, enabling you to create a more responsive and tailored chat experience for your customers. Whether it's FAQs or specific queries unique to your business, you can easily integrate them into the AI's knowledge base. Dive into this powerful tool and take your customer support to the next level! 🎉

This update allows for a more nuanced understanding of your specific business needs, making it an excellent addition to the suite of customization features already present in LiveChatAI

We are thrilled to announce that training the AI chatbot with your specific support content has become even more intuitive. You can easily add PDF content, custom text, and even your entire website or help center content to educate the bot. Tailor the AI Base Prompt Settings and GPT Model & Temperature to your needs for more precise and relevant answers.

LiveChatAI now offers more robust customization options for your Messenger and Chat widgets. Choose the alignment of the messenger, add teaser messages, and set specific working hours for displaying messenger on your website. You can even customize the full-page chat by editing the header, URL, and styling.