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Import Zendesk Tickets into LiveChatAI

— Emre

You can now import solved Zendesk tickets directly into LiveChatAI and turn real customer support conversations into reusable training data for your AI agent.

LiveChatAI automatically processes selected tickets, extracts relevant questions and answers, and converts them into editable Q&A pairs for your chatbot’s knowledge base.

This makes it easier to train your AI using the knowledge your support team has already built in Zendesk, without manually recreating existing answers.

What’s new

  • Connect your Zendesk account in just a few clicks
  • Select solved tickets you want to import
  • Automatically convert ticket conversations into Q&A pairs
  • Review and edit generated Q&As before training your chatbot
  • Turn past support resolutions into useful knowledge for future conversations

Learn More:
https://help.livechatai.com/import-zendesk-tickets-into-livechatai/