Advanced Analytics
— Emre
We’ve expanded Advanced Analytics to give you a clearer understanding of your customer conversations.
Topic Analytics: Automatically grouped topics with trend visualizations help you see which issues drive the most volume. You can also analyze custom topics you define for your business.
Sentiment Analytics: Track positive, neutral, and negative sentiment to quickly identify shifts in customer mood and spot potential problem areas.
Overall, the new dashboards provide deeper insights, cleaner visuals, and more actionable data to improve both your product and support experience.
